As we are in regular contact with you, we will be discussing issues as they come up. This means we can often ‘nip them in the bud’. We can mediate or liaise with the guest’s support worker to ensure the placement is successful.
However, if your guest consistently breaks your house rules or behaves in a way deemed inappropriate, we will seek to end the placement. We will either find another host for the guest or they will be moved into alternative accommodation arranged by their support worker.
The role of the support worker
Each guest with Hope at Home will have a support worker or case worker through an external support agency. It is their role to support the guest, while Hope at Home support you.
The support worker will:
- Ensure the guest’s move on plan is in progress and keep Hope at Home updated of the progression.
- Provide advocacy and professional support for the guest where needed.
- Contact Hope at Home if any issues arise with the placement.
- Find alternative accommodation, if necessary, when the placement ends.
- Help the guest to register with a GP Direct and sign-post the guest to specialist services (legal aid, counselling, dental/medical appointments, college, language courses etc.)
- Provide immigration support Chase the guest’s subsidy/benefits if entitled.
