Referral Process

Referral Process

As the referrer, you will need to explain the scheme and discuss the referral with your client. They have no knowledge of us or our hosts, but they do know and trust you. It’s important to consider that moving from their current geographical area may not be in their best interest because doing so may affect their entitlement to housing benefit i.e. they may need to have had continuous ties there for a specified period of time. Please explore this fully with individuals and they may feel that the benefits (support, accommodation, safety and a fresh start) may outweigh this.

Different hosts have varying expectations and house rules. Once we have received your referral form and found a match, we will send you a ‘bio’ of the hosts so that you can discuss this with your client.

Once your client has been placed with a host family, your ongoing support for them will end. If Hope at Home are unable to place the client, your agency will need to consider whether to continue to provide support, explore alternative housing arrangements or prepare for homelessness.

Your client will accept that by entering into this arrangement the support from your agency ceases and will not resume in the event of a breakdown in the host / individual relationship or when the predetermined time-frame ends. The responsibility to find alternative accommodation (or face street homelessness) in the event of an unplanned eviction rests entirely and only with the individual.